Customer Reviews

We pride ourselves on achieving a superior standard of service quality, here's what our clients have to say about us...

Mark Baker

★★★★★
5 5 1
Mark has been absolutely brilliant! Every question or worry I've had through the whole process has been answered. I cannot fault Mark in any way! Thank you once again!

Trusted and reliable

★★★★★
5 5 1
I would highly recommend, Heather is extremely helpful, I have been very happy with the service and satisfied with the products offered. I have used this company repeatedly.

Heather Watters

★★★★★
5 5 1
Heather has been fantastic. Heather has been assisting me over the last 10 years and throughout the whole experience she has been approachable, conscientious, professional and empathetic at all times. I would always recommend Heather with confidence and have done so several times. Thank you very much for all of your time and assistance.

Thank You

★★★★★
5 5 1
Thank you Trevor and Brian. We couldn't have asked for a better service. We definitely recommend you and we shall use again!

Phil was excellent

★★★★★
5 5 1
Phil was excellent. He provided a friendly, professional and efficient service. He was easy to talk to, Knowledgeable and answered all questions I had. He ensured I got the best deal and that everything was dealt with in a timely manner. I would definitely recommend Phil and use him again in the future.

Remortgage

★★★★★
5 5 1
Great service received from Mark. Very professional and efficient and took the stress out of our remortgage. Would highly recommend. Thanks Mark

Outstanding Service

★★★★★
5 5 1
I have got home tonight to a mortgage offer, that I genuinely do not think I would have recieved without the help of Mathew Potter. He was patient, understanding and showed great integrity throughout the whole housebuying process. The mortgage I applied for required several hurdles to be overcome and he guided me through everything with ease. He tolerated the most irritating of estate agents to ensure my offer was accepted, and always promptly replied to my calls and emails. Can whole hearted recommend Matt, and I will be returning to him again in 2 years when I need to remortgage.

New Application

★★★★★
5 5 1
Heather was a pleasure to deal with and was very responsive and efficient. A very good experience all round.

Mark Baker

★★★★★
5 5 1
My wife and I would like to pass on our thanks for all the help and advice that Mark has given us. We have recommended him to others and would happily do so in the future. Mark has made what could have been very stressful times for us in getting our first mortgage and later remortgaging, much easier and less stressful.

Brilliant

★★★★★
5 5 1
Mark has honestly been brilliant, checking in every now and then to see how the process is going even after the mortgage has been agreed. Was also very happy to discuss any questions we had (there were many!) clearly and calmly. Very responsive too. Excellent!

Excellent service

★★★★★
5 5 1
Mark has been dealing with my husbands and myselfs case. He was very approachable and dealt with our remortgage process in a timely manner, I would certainly recommend Mark to a friend and found his expertise very helpful. Thank you very much Mark

Highly recommended

★★★★★
5 5 1
Irina is a very knowledgeable, friendly and helpful Mortgage Adviser. Highly recommended. Thank you for all your help Irina.

Very pleased

★★★★★
5 5 1
Thank you so much for your help and advise.I found the your information concise and easy to understand which gave me great confidence in the range of alternatives available Very pleased with the service

Irina Laravita

★★★★★
5 5 1
Irina gave a very detailed overview of products available and gave very useful recommendations . Would not hesitate recommending her to my friends

Friendly and Knowledgable

★★★★★
5 5 1
Irina is a very friendly, knowledgeable and helpful Mortgage Adviser. The information she provided was simple to understand and provided me with an excellent overview of the range of products suitable for my requirements. I will have no hesitation in recommending her services to others who need a high standard of advice.

Irina Laravita - London

★★★★★
5 5 1
Being self employed I needed to use a mortgage advisor who had a good understanding of the options available to me with all the changes in the mortgage market. I found Irina at HQ Mortgage to be helpful & knowledgeable in this particular field, resulting in a competitive mortgage being offered to me to finance our house purchase.

James Smith

★★★★★
5 5 1
I found James via a personal recommendation and from the very first phone call he was friendly, knowledgeable and relaxed. He listened carefully to my requirements and then gave apposite, clear advice. I think it's easy to underestimate the stressful nature of financial arrangements on this scale but James's manner immediately put me at my ease and he was available whenever I needed to ask him a question. I can't praise his efforts highly enough and he's set a standard of service and professionalism that everyone in the financial service industry would do well to emulate.

James Smith

★★★★★
5 5 1
James was very professional and helpful, I would recommend him to friends and family. He made getting a mortgage as painless as possible.

Heather Watters

★★★★★
5 5 1
I was extremely happy with Heather Watters, she was always on the end of the phone to answer any of my question. The whole process was made easy because of her and I would highly recommend her to any of my friends and family

Mark Bevan

★★★★★
5 5 1
Tricia and I just wanted to say a big thank you for sorting out our new mortgage for us; it’s all completed now which is great. You made the process really straightforward for us and your confidence definitely helped us feel at peace about the decision. We’re really grateful and for sorting the life insurance too. I’m sure we’ll be chatting again in about 2-years time when the mortgage deal will need reviewing. Anyway, thank you so much for all you’ve done. God bless you

Matt Potter: excellent service

★★★★★
5 5 1
My adviser Matt Potter found me an excellent mortgage deal - far better than anything I had been able to find online. As a first time buyer I was very glad of his knowledge and expertise, and I was particularly pleased at how quickly he was able to get the whole process completed. I would wholeheartedly recommend!

Heather Watters

★★★★★
5 5 1
Very helpful, friendly and professional service, would highly recommend Heather.

Mortgage application

★★★★★
5 5 1
Matt Potter at HQ gave us really good advice and made the process easy for us. We visited 3 FA's and Matt was clear and swift with his work and resulted in the best option for us.

Matt was great.

★★★★★
5 5 1
I received a great service ftom Matt Potter. He guided me through my mortgage application with patience and clarity. If you're anxious about doing this on your own, then Matt has an easy but professional demeanour that will reassure you.

Excellent Personal Service

★★★★★
5 5 1
We were extremely impressed by the personal care that Phil Dockerill took in arranging our buy-to-let mortgage. Despite the complexities of our case he masterfully managed the lender and instilled confidence in us throughout the process. We will be using your very efficient services again in the near future for our other properties. Thank you.

Matt is fantastic!

★★★★★
5 5 1
First found out about HQ on Google. Left my contact information and Matt got back to me. All along he's been great with all my phone calls and getting me a mortgage that nationwide declined first of all. Thank you so much for you help!

Absolutely Brilliant

★★★★★
5 5 1
Shaun was absolutely brilliant for us, a credit to the company. Thank you for all of your hard work helping us secure the mortgage for our first home.

Best Advisor

★★★★★
5 5 1
Mr Smith is the best advisor I've ever known and could not have been better.

Heather Watters

★★★★★
5 5 1
Heather was extremely helpful and patient - it was not straightforward at all. We got there in the end and would have no hesitation in recommending her. From the very beginning of the project she took the time to understand our needs and situation.

Exceptional

★★★★★
5 5 1
James was exceptional. He did everything he could to help us with our mortgage. Without him we would not have been able to move in to our dream apartment.

Heather Watters

★★★★★
5 5 1
I thought that being a discharged bankrupt in my fifties would make finding a mortgage the most stressful part of the house buying process. With Heather's assistance nothing could have been further from the truth. At all times she kept us informed of the progress of our application in clear and concise language and very quickly we received a mortgage offer with which we were more than pleased. This is certainly something that I would not have been able to achieve without Heather's help. I have no qualms in recommending Heather and will certainly be using her services again when we come remortgage.

Fantastic experience!

★★★★★
5 5 1
HQ Mortgage and Finance have been absolutely fantastic from start to finish. Always available to talk, always happy to listen, there has never been a bad time or a silly question. Always greeted with a smiling face, this warm welcome was fully backed by the expertise, experience and efficiency of the team. There was never any pressure to make a decision, rather we were given the information and advice needed to work out what was best for us. In short, I cannot fault HQ Mortgage and Finance nor can I recommend them highly enough! I would recommend their service to anyone!

Mark Baker

★★★★★
5 5 1
The service provided by Mark Baker is superb. Our requirements are always complicated and we can only discuss these on an evening. Mark always works around our timings and even though this requires him working unsociable hours he never fails to fully engage with us. I have been remortgaging for many years and have never found a more attentive and professional advisor.

Buy to let Mortgage Application

★★★★★
5 5 1
I retained HQ Mortgage and Finance Ltd to advise and assist with a buy to let mortgage application. I received impartial and comprehensive advice from Trevor Quinn-Thomas from the outset and was astonished at the speed with which i obtained a mortgage offer; as indeed were the other parties involved. I would have no hesitation in recommending Trevor and the team.

Vikki Potter

★★★★★
5 5 1
I bought my first property a year ago and everyone told me it was going to be really stressful. I spoke to my uncle who runs his own insurance company and he recommended Vikki to me due to him working with her for years. Since that moment everything went so smoothly. The best way i can describe it is all i had to do was sign some forms and pick the Property and Vikki did the rest for me. I cannot explain how much this meant to me. I get stressed very easily and I worry all the time but with Vikki she took all the stress and worrying out of it. Whenever I had a question I would email and with in 30 minutes have an email or call back answering my question. It was such an enjoyable experience. Further to that I am now looking to buy again so obviously I wouldn't go anywhere else but with Vikki. And within a day she had told me everything I need to know and everything I didn't even think about. I am going to recommend her fantastic work to friends and colleagues of mine. Your company is extremely lucky to have someone so thoughtful, kind and hard working. Thanks, Matt

First Time Buyers

★★★★★
5 5 1
We are first time buyers and this was our first foray into the various types of mortgages that were available to us. Our mortgage adviser was extremely patient, understanding and careful to ensure that we fully understood each and every stage of the mortgage process. We would not hesitate to recommend HQ Mortgage & Finance in the future. Heather was also very supportive when our first property purchase fell through and we had to begin searching for another property.

Matthew Potter

★★★★★
5 5 1
I would like to say a big massive thank you to Matthew Potter who has been absolutely amazing in finding our mortgage for us. No matter what time of day he's always been a text message away, he's always kept us up-to-date on everything that's been happening, and got us the most amazing mortgage deal!!! I would strongly recommend Matthew to anybody. I can hundred percent guarantee you will be in safe hands with him. A massive thank you Matt.

Excellent Mortgage Deal

★★★★★
5 5 1
Mark has once again found us an excellent mortgage deal, we look forward to doing more business with him in the future.

Professional Service

★★★★★
5 5 1
Very pleased with the professional service I have received from Mark. Thank you

Highly Recommend

★★★★★
5 5 1
Could not be easier. Great custom. I highly recommend.

Remortgage buy to let

★★★★★
5 5 1
We dealt with Heather when we first got our buy to let mortgage back in 2011. I would definitely recommend dealing with Heather,it has been a pleasure doing business with her.nothing is too much trouble for her. We have just remortgaged for the 2nd time with Heather everything is done via email,very quick efficient service provided.excellent service, many thanks

Strongly Recommend

★★★★★
5 5 1
James Smith was as professional and friendly as you can imagine. We will strongly recommend him to any friends or family members. Thank you very much.

Excellent Representative

★★★★★
5 5 1
Vicky is an excellent representative of your company. She is knowledgeable, efficient and certainly helps to move the process of house purchasing along nicely

Extremely Helpful

★★★★★
5 5 1
Our mortgage adviser Mark Baker has always been extremely helpful and explains everything, we would use him again and again

James Smith

★★★★★
5 5 1
James Smith was truly amazing, he is the best mortgage adviser I have ever used & I will definitely be using him again. I would highly recommend him. He really is a star.

First Class Service

★★★★★
5 5 1
First class service, I will use again and suggest others do the same.

Julian Ward

★★★★★
5 5 1
Fantastic, friendly, helpful and informative service

James Smith

★★★★★
5 5 1
James has advised us for the past few years and I have had no hesitation in recommending him to many of my friends & family. Further, I have recently asked him for advice on a re-mortgage and his honest advice resulted in him not earning any commission.

Remortgage

★★★★★
5 5 1
Having used Matthew for the first time I would like to comment on his professional way in which he dealt with my case. I will use him again and recommend him to others. Many thanks Hal White

Brilliant job by Heather Watters

★★★★★
5 5 1
I wanted to thank you for all your help in making our dream come true. We really valued your advice on trying to find the right mortgage and your efforts in organising it. We appreciated how you kept us up to date with the mortgage application and how you made a potentially stressful procedure trouble free and running like clockwork. Brilliant thank you.

Excellent reliable service!

★★★★★
5 5 1
Really pleased with the service Matt Potter offered us in securing a mortgage for our new property. He offered a personable, honest and consultative service, guiding us through each step. As well as always being available if we had any questions or concerns. I would have no doubts about recommending Matt to anyone or using him in the future!

Excellent

★★★★★
5 5 1
Matt is an excellent member of your team, professional at all times but in a friendly manor.

Heather Watters

★★★★★
5 5 1
Me and my wife recently used HQ mortgages for our remortgage and the service provided by Heather Watters was first class. The whole process was very fast and care free. Heather guided us through every detail and was on hand to answer any questions we had. Highly recommended.

Mortgage Advice Matthew Potter

★★★★★
5 5 1
Thank you, I was planning arrange the mortgage myself, but you have taken all the stress and time out of trying to find the best deal. Well worth the service

Mark Bevan

★★★★★
5 5 1
very informative and helpful. very confident in his ability to get the best deal for me and my situation.

Mortgage Application - Great service!

★★★★★
5 5 1
Very professional, efficient and excellent service. Would definitely recommend to friends/family and use again. Made the whole process easy and stress free! Thank you Matt Potter!

James Smith

★★★★★
5 5 1
Our advisor mr James smith was fantastic and always helpful! I wouldn't remortgage without his advise and always recommend his services to my friends, thanks

Independent and impartial advice professionally presented.

★★★★★
5 5 1
I had the pleasure of a financial review with Julian who not only reduced the mortgage payments but increased the coverage on the life policy and unpicked the mortgage market for me, managed the application and kept me informed throughout the entire process, which was completed on time, as explained and with minimal fuss. I would not hesitate to recommend both him and the organisation. 5 star rated.

Shaun Milum

★★★★★
5 5 1
We would like to thank Shaun for all his help in guiding us through the mortgage process, thank you Helen for recommending Shaun to us, he helped us purchase our first home together, we wouldn't hesitate to recommend him to our friends. Mark & Linda

Excellent Service

★★★★★
5 5 1
Julian was absolutely fantastic, helping me to find the best mortgage as a first time buyer. Honest and reliable! Thanks

Highly recommend

★★★★★
5 5 1
Mark bevan advised us on our mortgage options, and was very helpful and patient, could not fault his service and would highly recommend

Re-Mortgage

★★★★★
5 5 1
I was extremely happy with the service I received with my recent re-mortagage. Dealt with Shaun Milum from start to finish and he was excellent. Nothing was too much trouble for him and he made my life so much easier going through the re-mortgaging procedure. I have recommended Shaun to family and friends and will definitely be asking him to arrange any future re-mortgage of mine. Total thumbs up.

Mortgage Advisor

★★★★★
5 5 1
James did a great job highly recommended would definitely use again in the future.

Additional Mortgage

★★★★★
5 5 1
Julian dealt with our recent house move and was very professional as he always has been. Due to us only recently taking out a new mortgage on our old house the existing mortgaged had to be adjusted to allow us to move. Very helpful and always prompt and clear with his advice.

Mortgage Advice

★★★★★
5 5 1
Great advice regarding our mortgage and life insurance, saved us over £100 a month. Will be back when our Mortgage is due for renewal.

Excellent Service

★★★★★
5 5 1
We were really pleased with the level of advice and service that was offered to us. All of our queries were answered immediately, and you made sure that we understood every stage of the process. It is all too rare to have the pleasure of dealing with someone so efficient and professional and Julian has really helped to make what can be quite a confusing process a very smooth and manageable one.

Mortgages

★★★★★
5 5 1
Superb! Basically, that's my review of the service provided by HQ Mortgage and Finance Ltd. Without the perseverance and professionalism of Julian Ward I don't think I would be sitting and enjoying my new home right now. Ours was not the easiest of mortgages to arrange what with us having our own business. But Julian found a way and made our move as stress free as possible and secured an excellent deal. Would highly recommend.

5 star service

★★★★★
5 5 1
Thank you Julian for everything you did to make it possible for us to get our mortgage for our first home. Would highly recommend.

Julian's service is second to none. Highly professional and extremely knowledgeable in his Field, I wouldn't consider any other IFA.

MR P
Bath

'Very happy with the service, she is very professional and explains things very clearly! Makes the whole process very stress free' 22/04/2015

Miss. C
Bristol

'We would like to thank Heather for her excellent service she offered in setting up our new mortgage. We also found the Solicitor, Philip Marsden, did an efficient job in the conveyancing.' 08/10/2014

Mr. D
Devon

'James was extremely helpful and we will always use his services for remortgaging in future years as well as recomending him to family and friends.' 27/10/2014

Mrs. M
Weston Super Mare

'Mark was fantastic. This was my first time buying a property. Mark advised and guided me to the best Morgage for both me and my partner. He was patient and understanding. He explained how thing worked and what we needed to do in language that we as first time buyers could understand. He gave us very good advise and a happily recommend mark to both my friends and family. When We remortgage In the future, we will be contacting him again to advise us.' 04/07/2014

Mr. N
Bristol

'The service I received was excellent, with full communication every step of the way, and everything was fully explained, so I had no doubts about anything I needed to do - above and beyond mortgage advice, I was helped from the initial enquiry to completion and beyond.
I would recommend you to anyone and evryone!
Thanks for everything'
23/03/2014

Mrs. T
Minehead

'Vikki was totally undertsanding of our sightly unusual situation, and as it was the first time my husband and I were applying for a mortgage she talked us though everything as many times as we needed. She was always available on the phone or via e-mail and always gave good advice and full information. Even though no longer based in Bristol, I will 100% be coming back to Vikki next time I have require a mortgage!' 04/07/2014

Mrs. J
Woolwich, London

'Great advisor , really knows his stuff !! As a couple looking for advice we totally trusted what Julian had to say and are very pleased with our mortgage . ' 02/09/2014

Mr and Mrs. R
Radstock

'We required a buy to let mortgage for a property that we had purchased and then refurbished. Heather sourced the appropriate package for our needs and supplied the conveyancing solicitor and mortgage company with all of the relevant information. The process took approximately 6 weeks from start to finish. Following the initial meeting the process was completely carried out online. It was a smooth and simple process without any issues whatsoever.' 15/09/2014

Mr. N
Bridgwater

'I found Trevor's advise and help through the whole process to be nothing but helpfull
And highly professional. Initially daunted by the prospect of house buying and the world
Of mortgages, Trevor soon put all doubts and unease to rest.
I can not recommend Trevor and his team highly enough, and have already passed his contact details on to several friends and will continue to do so.'
18/06/2013

Mr. B
Isles Of Scilly

'Mark Baker is extremely approachable, knowledgeable and straight talking so it's easy to understand all the legal jargon. He handled my re-mortgage brilliantly, answering all my questions and was supportive every step of the way. He was on time for each home visit and always let me know the progress by staying in touch via either email or text. I wouldn't hesitate to use Mark's services for my next re-mortgage and would totally recommend him and HQM&F to anyone else.'
31/12/2013

Mrs. M
Plymouth

The service provided by Trevor was fantastic through every stage. Amazing customer service, Trevor went above and beyond, was always quick to deal with any matters and helped massively throughout , contacting me as soon as any developments or information to discuss/resolve and liaising with various contacts to ensure a smooth process. I cannot recommend him highly enough, 100% brilliant at his job and working for his customers. He was always welcoming, listened attentively to my circumstances and was very helpful to find a product that suited me and my family.

1.3.2014

Ms W
St Austell, Cornwall

Heather offers a friendly and professional service. Everything was dealt with promptly and efficiently. I always recommend Heather to friends and family.

24.3.2014

Mrs D
Barrington, Somerset

I would like to thank Heather for sorting her way through my complex requirements and helping me make sense of what my options were and how best to proceed.

26.3.2014

Mrs S
Plymouth, Somerset

From the beginning I found Miss Potter to be very helpful. Many thanks for your hard work and all your time and effort to help me and my family.

12/2/2014

AW
Nottingham

Very helpful fully understood our situation and acted in the way which was best for us wouldn’t hesitate to use Vikki again or recommend her to anyone else.

21/10/2013

NC
Bristol

We truly felt that we were the only customers Vikki had, nothing was too much trouble including after hours phone calls and emails.

14/01/2014

DE
Frome

Mark was very polite and informative. He has kept us informed of what is happening in relation to both mortgages and insurance packages. We have found the level of service from Mark very friend but also very professional and would happily recommend him to all our friends and family and will return to use his services again in the future when needed. Mark has provided us with a stress free service, we do not have any negative comments regarding the process.

16/9/2013

NS
Bristol

A very good service, there was nothing that we felt we couldn't ask Heather and she was always obliging whenever I needed to speak to her. i would recommend Heather to anyone that needed to seek advice or obtain a mortgage as she was excellent. A +++++++++

13/2/2014

PC
Taunton

A very professional and thorough service.

10.8.2013

JH
Taunton

Vikki was brilliant. She sorted everything out for me and made moving out for the first time really easy and stress free!! I would recomend her to friends and family. I am really impressed and I hope that she will get the correct appreciation for the great work she did.

02.01.2015

M.E
Bristol

Excellent service from Heather, always friendly and helpful! We both felt that Heather was always doing her best to get us the best possible mortgage and we are really happy with both our new home and mortgage!
Thank you very much! Would definitely recommends both Heather and HQ Mortgage and Finance.

13.01.2015

T.G
Bridgwater